- We ship all orders from our location in the United Arab Emirates.
- International orders typically have a shipping time of 5-7 business days (excluding holidays and weekends).
- Once your order has been dispatched and shipped, you will receive a tracking number.
- We have no control over shipping services and cannot influence their working processes. The logistics provider is responsible for shipped items once they have been dispatched.
- In the event that a customer is unable to pick up a package, and the goods are returned to us, re-sending is carried out at the expense of the client, including the shipping fee for the second shipment.
- Please note that shipping costs for all countries are non-refundable.
Taxes and Custom Fees
- All international orders (shipped outside the United Arab Emirates, European Union, and GCC countries) are subject to customs duties and taxes.
- Import duties and taxes are not included in the price at check-out and will be collected by the shipping service upon delivery or before delivery.
- Please check with your country's customs office to determine these costs.
- Taxes and duties are non-refundable.
- For the USA, orders above USD $800 will be subject to import tax and custom fees.
- Taxes and duties are included for the European Union, United Arab Emirates, Saudi Arabia, Bahrain, Oman, Kuwait, and Qatar.
- Refusing to pay customs fees: If you refuse the customs fee and the parcel is returned to us, a shipping fee will be deducted from your refund.
Returns & Refunds
- If the color, size, or product does not satisfy you, you can return it within 7 days from the date you received it.
- The item must be in its original packaging and unused.
- Notify us by sending an email to Lindeza.email@example.com to inform us of the return.
- All returning packages must have a tracking number and a new label created for the return address. If the returning package doesn't have a tracking number, we cannot be held responsible if it goes missing during the return.
- Refunds will be processed within 2 working days of receiving your items. It may take up to 10 working days for the refund to appear in your bank account.
- The cost of the return shipment is the responsibility of the customer.
- Refunds do not include the original shipping cost.
- We cannot proceed with the refund until we receive the returned package.
- If the package is lost, we can only proceed with the refund after official confirmation from the postal or courier service, which may take 1-4 weeks for international orders.
- Please note that gift cards are non-refundable.
Return of Broken or Defective Items
- If an item arrives damaged, notify us via email at Lindeza.firstname.lastname@example.org within 24 hours of receiving your package.
- Attach a picture clearly showing the broken/defective items and describe the issue(s) with your item.
- We do not provide a warranty against physical or accidental wear or accidental damage.
- We are unable to offer an exchange. Returned items will be automatically refunded.
- If you need a different item, size, or color, you will need to place a new order.
- We are unable to offer any order changes once the order has been placed.
- If you need a different item, size, or color, please initiate an order cancellation and place a new order with the desired specifications.
- Please note that we cannot combine shipments for multiple orders placed by the same customer. Each order will be processed and shipped individually.